Frequently asked questions
What is the return policy?
My goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let me know and I will do my best to work with you to make it right.
Are any purchases final sale?
I am unable to accept returns on certain items like custom team shirts or customized apparel. If you've pre-approved proofs, orders cannot be modified after approval. Stickers are also final sale.
When will I get my order?
I will work quickly to ship your order as soon as possible (averaging around 10-12 business days). Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where are you located?
Located in Prosperity, South Carolina, I run my small business between practices for my sports obsessed sons! If you want to work on a custom order, please contact Jessica at threadandteedesignco@gmail.com.
